Transportation and distribution policy
Thank you for choosing our website to shop! We are committed to providing you with fast, reliable delivery service. Please read the following shipping and delivery policy carefully to understand our shipping process, costs and delivery times.
1. Distribution Area
International Delivery: We currently provide international delivery service, and currently support delivery all over the world.
2. Distribution Methods
We cooperate with several well-known logistics companies (e.g. SF, EMS, DHL, etc.]) to ensure that your order can be delivered in a timely and safe manner. You can choose from the following delivery methods:
Standard Delivery: Usually delivered within 10-15 business days.
Expedited Delivery: Usually arrives within 5-10 business days for orders that need to be processed faster.
3. Shipping Costs
The shipping cost will be calculated based on the total amount of your order, the delivery address and the chosen delivery method. The exact cost will be clearly shown at checkout. Below are our rules for shipping costs:
International Orders:
International delivery charges vary depending on the destination country/region, order weight and size. You can check the exact shipping charges at checkout.
Expedited Delivery: additional 30$ expedited delivery fee will be charged.
4. Delivery Time
International Delivery: International delivery time varies depending on the destination, usually 10 days, and may take longer under special circumstances.
5. Order Processing Time
All orders will be processed and shipped within 1-2 business days. You will receive a confirmation email with a tracking number after your order has been shipped.
Please note that holidays or peak seasons (e.g. Christmas, etc.) may result in longer order processing times.
6. Tracking Information
Once your order has been shipped, you will receive an email with the tracking number of the courier. You can use this tracking number to track the status of your package on the website information.
If you do not receive the tracking information, or the tracking information shows problems, please contact us as soon as possible, we will help you to check.
7. Unsuccessful delivery
If the parcel cannot be delivered successfully during the delivery process (e.g. wrong address, no one signed for it, etc.), the logistics company will try to redeliver it or return it to our warehouse. In this case, you will need to pay for the redelivery shipping costs.
Please make sure that the shipping address you provide is accurate and that someone signs for your package.
8. Customs and Import Duties
For international orders, there may be customs duties and import taxes involved, which are the responsibility of the recipient. Please be aware of your country’s customs policy before purchasing.
We are not responsible for paying or prepaying customs duties, taxes and other import charges that may be incurred. If you refuse to pay these charges, the package may be returned or destroyed.
9. Returns and Refunds
If you are not satisfied with the merchandise you receive, please refer to our Return and Refund Policy.
Please note that return shipping costs are usually borne by the customer, depending on the circumstances.
10. Shipping Address Change
If you need to change your delivery address after placing an order, please contact us as soon as possible and we will do our best to change it for you before the order is processed. If the order has already been shipped, we will not be able to change the delivery address.
11. Out of Stock and Delays
If an item is out of stock or there is a delay in delivery, we will do our best to notify you and provide you with a solution (e.g. delayed shipment, refund, etc.).
If we are unable to fulfill an order due to insufficient stock, we will process the order as soon as possible and notify you.
12. Contact Information
If you have any questions about shipping and delivery, or need help tracking your order, please contact our customer service team:
Email: vip@newmeforyou.com
Tel: +86 17607632587
Address: Kowloon Walled City, Hong Kong